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In this article, you will learn about the features of Atera and NinjaOne, comparing their weaknesses and useful functionalities.
Level
Monday, November 11, 2024
If you're looking for a remote monitoring and management (RMM) software solution, you've probably heard about Atera and NinjaOne.
Both are feature-rich RMM platforms that benefit both IT teams and managed service providers (MSPs). However, you might be wondering which tool suits your unique needs better.
In this article, you will learn about the features of Atera and NinjaOne. We'll compare their weaknesses and useful functionalities to help you choose the best RMM software.
Below, we will provide an overview of each tool, detailing what Atera and NinjaOne are and highlighting their key features and capabilities.
Source: Atera.com
Atera is an all-in-one IT management software that offers real-time monitoring, patching, and alerting capabilities.
It is also scalable depending on the number of customers, devices, or sites needed for operations. It even has a built-in helpdesk and ticketing system to help IT teams offer remote support to Atera users.
Source: NinjaOne.com
NinjaOne, formerly NinjaRMM, combines remote monitoring and management, patch management, backup solutions, and endpoint security. It has everything needed to keep IT operations running smoothly.
Among its reliable features is up-to-date software deployment for seamless connectivity. It also provides learning tools, such as free and unlimited onboarding and billing practices that align with MSP business models.
In this section, we will compare the features of each RMM software solution, from endpoint management to pricing models. This comparison section will provide clarity as to the differences between the RMM platforms.
Atera is known for its user-friendly interface, which is easy to learn and navigate. It allows beginners and non-pros to use the platform without complications.
Atera is also accessible from any device. Whether you're using a desktop, a tablet computer, or a mobile phone, you can remotely monitor and control each of your company's endpoints without the need for physical visits.
Meanwhile, NinjaOne offers a robust dashboard where you can access different features, such as endpoint management, patch deployment, and network security.
While it's nice to have everything in one place, using this RMM platform can be complex for most IT teams.
Some NinjaOne capabilities are difficult to find in the dashboard, and a few are hidden under menu functions. This complexity can lead to longer training periods, which can delay operations.
Both Atera and NinjaOne provide multi-device access.
With Atera, there is no such thing as remote work limitations. It allows you to connect to any device, such as desktops or servers, from your local computer. Companies can also enjoy seamless mobile access using Atera.
NinjaOne provides similar functionalities, with extensive coverage for Windows devices. However, it has a notable limitation in its support for Mac and Linux platforms.
Atera and NinjaOne offer unattended access features as part of their operations platform. Atera’s remote access features lessen the frequency of tedious logins.
The platform automatically performs these tasks which can lead to more time for critical tasks.
NinjaOne provides unattended access but is often seen as trying to do too much by integrating RMM with patch management, backups, and ticketing, which can complicate its usability.
IT teams need collaboration tools to share information for planning and management purposes.
Atera combines PSA software with a ticketing system that allows teams to communicate using one platform. This also makes it easier to reply to end-users and resolve issues they may be facing.
NinjaOne also supports collaboration through features like ticketing and multi-user support. However, slow customer support can hinder effective communication and problem resolution.
Atera is equipped with powerful RMM features, including proactive monitoring, real-time alerts, and extensive device management. These tools allow users to monitor system performance and detect potential issues early on.
Atera’s RMM capabilities also simplify device management. They offer seamless connectivity that minimizes the need for manual and operational maintenance.
Meanwhile, NinjaOne offers RMM features, but they are often considered less comprehensive compared to specialized tools like Atera. This results in a reduced capacity to manage and oversee IT resources effectively.
Atera offers a robust patch management system designed to simplify software deployment and maintain compliance across all systems.
With automated patch management, the window of vulnerability is reduced. This means minimizing the risk of a security breach.
Time is of the essence in keeping your systems secure. With Atera, IT teams can drop the mundane maintenance tasks and zero in on the critical issues.
NinjaOne’s patching capabilities, while comprehensive, can be challenging to manage due to the complexity of the platform. As organizations struggle to keep their systems secure and up-to-date, the patch management process can turn into a logistical nightmare.
The additional cost to access comprehensive patching features through NinjaOne’s pricing model is another significant pain point for users.
Atera offers a tiered pricing model that varies depending on the intended users. For IT departments, Atera's Professional account costs $149 per technician every month. Meanwhile, the Expert and Master plans are priced at $189 and $219 per month, respectively.
Atera charges MSPs slightly lower than IT teams. The Pro plan starts at $129 per technician every month, whereas the Growth account is priced at $179.
If your MSP business needs more advanced features, you can choose the Power plan. You can expect to pay around $209 per month.
On the other hand, NinjaOne has no definite pricing system available on its website. While they do offer a free trial, this may be a pain point for organizations planning out the anticipated costs before trying RMM software.
Atera is compatible with various operating systems, including Windows, macOS, and Linux. This versatility is beneficial for users as it accommodates different devices and systems used by staff members.
NinjaOne also supports these platforms but offers fewer integrations on Mac and Linux compared to Windows. This can be a limitation for businesses that primarily use Mac or Linux environments, affecting their user experience.
Atera's got your back with several support channels: phone, email, and live chat. The response times are generally fast, and the support team is knowledgeable.
You can get the most out of its RMM software with supplementary resources. This includes a resource database and guided tutorials designed to assist in learning quickly and effortlessly.
NinjaOne also provides customer support through various channels, including resources and tutorials. However, users frequently cite slow customer support response times. This can delay issue resolution and impact overall satisfaction.
For teams embracing remote and hybrid work, Atera and NinjaOne offer robust RMM solutions that empower streamlined operations.
Atera's more features and flexible management style can help you get remote desktop management right. NinjaOne, while versatile, has several pain points, including slow customer support, a higher learning curve, and high cost.
For customers looking for a reliable IT management solution, Atera checks all the right boxes: reliable customer support, seamless platform integration, and efficient RMM functionality.
Besides Atera and NinjaOne, you can find other solutions that might better suit your IT management needs. Level is among these options that give you more control over each of your company's endpoints.
It offers a browser-based interface that eliminates the need for separate software installation. This simplifies workflows, as IT teams can remotely control endpoints from a desktop or a tablet computer. It is also straightforward to use, which requires little to no training for your IT team.
Level's RMM software supports all operating systems, including Windows, Mac, and Linux devices. It is also compatible with servers, Raspberry Pis, and IoT gadgets.
Level believes in transparent and flexible pricing. It charges only $2 per endpoint every month, with a minimum billing of $20. Plus, it doesn't have any lock-in periods, so you don't have to worry about contracts.
Book a demo or try the all-in-one platform, Level, free for 14 days right now!
If you're seeking a cost-effective RMM solution that can improve efficiency, consider choosing Level.
It offers intuitive automation and powerful scripting tools that can automatically handle routine IT management tasks. This frees your IT team to focus on more strategic initiatives that drive business growth.
Level also provides real-time tracking and notifications, which allow you to stay on top of common issues. This reduces the risk of downtime and network interruptions.
On top of these features, Level strengthens security by using encrypted connections, setting complex passwords, imposing IP restrictions, and granting custom permissions. It keeps your accounts secure while maintaining compliance with industry regulations.
Book a demo or try the all-in-one platform, Level, free for 14 days right now!
RMM software is a tool used by IT professionals to monitor, manage, and maintain IT systems remotely. It helps detect issues, deploy updates, and ensure system security.
RMM software allows businesses to proactively manage their IT infrastructure, reduce downtime, and improve overall efficiency. This is done by providing real-time monitoring and automated maintenance tasks.
The best RMM software must have continuous monitoring, automated patch management, and remote access for optimal troubleshooting. Extensive reporting, network security, and integration options are also handy features.
Yes, both Atera and NinjaOne support multiple operating systems, including Windows, macOS, and Linux. However, the extent of support can vary between these RMM tools.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
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