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Best RMM for internal IT department: 1. Level 2. N-able N-sight 3. ConnectWise Automate 4. NinjaOne 5. Datto RMM 6. LogMeIn Resolve 7. Atera
Level
Friday, February 14, 2025
If you own an IT company or manage an IT team, you know it can be difficult to maintain an efficient and secure computing infrastructure.
IT professionals handle multiple tasks, from managing complex network devices to providing support to end users. They may find themselves overwhelmed and overworked by the constant job demands. This can have a detrimental effect on your company's success.
Fortunately, remote monitoring and management (RMM) tools empower internal IT departments by automating tasks, streamlining operations, and reducing workloads.
In this article, we'll discuss how RMM solutions are a game-changer for your IT team. We'll also compare the best remote monitoring and management tools today.
RMM stands for remote monitoring and management. It refers to a comprehensive toolset that allows your internal IT team to oversee computer systems, networks, and devices remotely.
RMM helps maintain the functionality, productivity, and security of computer assets.
RMM tools also empower IT professionals to manage endpoints efficiently. They enable remote monitoring, proactive troubleshooting, system maintenance, and patch management from a central system. They are especially useful if you have a remote and flexible work environment.
RMM tools work by gathering real-time computer data from devices across various locations. They provide secure remote access to multiple operating systems, hardware health, network usage, and security alerts.
This information helps your internal IT department identify and address issues right away.
RMM solutions also allow your IT employees to adjust settings, install updates, and distribute important resources to solve issues.
They are effective in minimizing downtime and data loss without needing physical access to the affected customer's network.
Below are the best RMM software for in-house IT teams and their key features.
Level offers a modern RMM solution tailored to internal IT departments. It emphasizes simplicity and ease of use through its browser-based platform.
Level helps your IT team manage endpoints, monitor performance, and improve security without unnecessary complexity.
It allows remote control over Windows, Mac, and Linux operating systems from the convenience of your web browser. It is also compatible with servers, Raspberry Pis, and IoT gadgets.
This RMM software even comes with intuitive automation that handles routine tasks like patch management and data backup. It enables your internal IT department to work smarter, not harder.
Start a 14-day free trial of Level today.
Features:
Pricing: Level believes in simple, pay-as-you-grow pricing. It charges a monthly fee of $2 per endpoint, making it a cost-effective RMM for small businesses and large enterprises alike.
N-able N-sight is a unified RMM solution designed for internal IT departments and MSPs. It combines patch management, IT automation, and remote monitoring tools in one centralized platform.
It provides real-time performance data and network device discovery, helping IT teams prevent issues before they escalate.
N-sight RMM also has an integrated ticketing and billing system. It simplifies the support process, ensuring smooth operations and efficient task handling for IT departments.
Features:
Pricing: The cost of N-sight RMM is not available publicly.
ConnectWise Automate offers an RMM platform with advanced automation and remote access capabilities. It enables internal IT teams to automate repetitive tasks, improve troubleshooting, and reduce manual workloads.
This RMM software also has a proactive asset discovery feature. It automatically detects suspicious activities and notifies your IT team for faster issue resolution.
Features:
Pricing: ConnectWise hides pricing details from its website.
Known for its user-friendly RMM platform, NinjaOne helps internal IT teams manage endpoints, automate tasks, and enhance operational efficiency.
It also supports remote monitoring and third-party app patching. This makes it easier to respond to issues and minimize downtime due to outdated software.
Plus, NinjaOne offers automated asset management services. It regularly scans your network to stay on top of security and compliance requirements.
Features:
Pricing: NinjaOne's pricing details are not available publicly.
While originally designed for managed service providers, Datto RMM also caters to the needs of internal IT departments.
It automates IT workflows, which allow teams to monitor systems, deploy patches, and improve security across multiple devices.
Meanwhile, the platform’s real-time monitoring and automated alerts help IT professionals proactively address issues before they impact the business.
Datto RMM even comes with seamless integration and scalability, making it suitable for growing IT infrastructures.
Features:
Pricing: Datto’s pricing details aren’t available on the website,
LogMeIn offers Resolve, which is a unified IT management software and RMM solution designed for internal IT teams.
It has remote execution capabilities that enable IT teams to automate routine tasks and manage systems efficiently.
The platform also provides proactive patch management capabilities and real-time system alerts. These features help companies address potential issues before they escalate.
LogMeIn Resolve includes no-code automated workflows. It is easy to handle routine tasks without requiring technical expertise.
Features:
Pricing: LogMeIn Resolve offers different pricing plans with varying features and licensed users. The basic remote desktop access software starts at $23 per month when billed annually. Meanwhile, the Standard plan costs $57 per month (annual bill) for unified monitoring, remote access, and automation.
Atera is an all-in-one IT management platform with RMM, patch management, and network discovery capabilities.
What makes Atera stand out is its AI integration. It uses artificial intelligence to automate routine tasks, optimize resources, and provide instant alerts to system issues.
Atera also features reporting and analytical tools. These provide insights into system health and performance, which allow your internal IT department to resolve problems before they impact operations.
Features:
Pricing: Atera charges IT departments per technician rather than per device. The monthly cost ranges between $149 and $219, depending on the features included.
Any effective RMM platform has the following core features to reduce IT workload and simplify IT management:
RMM software serves as a command center for IT professionals to automate management tasks and resolve issues.
It provides visibility and remote control over the entire network of your IT infrastructure through a single dashboard.
This consolidated view facilitates easier oversight and coordination of IT assets, regardless of physical location.
By choosing an RMM solution, you can empower your internal IT department to focus more on strategic initiatives instead of routine tasks. This allows your organization to increase operational efficiency while reducing costs.
Patch management is another key feature of remote monitoring and management software. It automates the process of updating software across remote devices. This keeps systems secure and up-to-date.
With RMM software, your internal IT department can automatically deploy software patches, fortify cybersecurity defenses, and maintain security compliance.
IT professionals can stay ahead of vulnerabilities and reduce the risk of security breaches on remote endpoints.
RMM software provides instant alerts that notify IT professionals about potential issues or service disruptions.
It also generates comprehensive reports that cover system performance or security data. These help your internal IT department identify and address problems before they escalate.
RMM tools also integrate with script-based monitoring systems. They track specific metrics or events integral to your IT infrastructure.
Then, they use automated remediation and pre-defined scripts to correct issues without delay. These ultimately keep your network healthy and secure.
An RMM solution enables your technicians to address issues anywhere and anytime with minimal business interruption.
It allows IT employees to perform proactive maintenance, patch management, asset discovery, and endpoint security in one place.
With RMM software at your disposal, your IT team can provide immediate assistance to end users without physically handling the affected device.
Not only can you improve user satisfaction, but you can also minimize downtime.
RMM software is also equipped with background remote management tools. These make it easier to update, repair, or manage IT operations without interrupting the end user.
Thanks to remote access, IT professionals can now perform maintenance and updates seamlessly.
Installing software, running diagnostics, and updating drivers and operating systems is easier than ever using RMM solutions.
Security tools are among the key features of RMM platforms. These range from antivirus management and proactive threat detection to network security assessments.
With these features, RMM solutions help IT teams safeguard data and network access.
They also ensure compliance with regulatory standards, which protect the entire IT infrastructure from cyber threats.
RMM software also offers integration capabilities. This allows IT teams to connect the RMM platform with other tools that their company uses, such as professional services automation or PSA software and IT documentation.
Integrations can ensure seamless workflow and accurate data transfer with minimal human oversight.
Implementing remote monitoring and management tools can benefit your IT department in several ways. Here are the top advantages you can expect:
RMM software consolidates monitoring and management of all network devices, servers, and computers into a single dashboard.
This integration simplifies tasks, which enables internal IT teams to oversee systems more efficiently.
Security is a top priority for any internal IT department. RMM tools provide around-the-clock surveillance of your network.
They feature proactive monitoring and vulnerability management features, which alert you to potential security threats.
Implementing an RMM solution also protects the integrity and confidentiality of your data. It allows IT professionals to restrict which devices have remote access to sensitive information.
At the same time, it leaves an audit trail that makes it easier to track changes to remote desktop systems.
RMM tools allow internal IT employees to automate tasks behind the scenes, which can enhance productivity.
From updating software and testing systems to troubleshooting networks, remote management from a centralized location is now possible.
RMM also reduces the burden on IT staff by automating repetitive tasks. It allows them to focus on more critical issues and boost overall service quality.
Like many IT management software, RMM tools are designed to grow with your IT business.
They allow you to add new devices, users, and services to the existing infrastructure without overburdening the current setup.
This scalability is important for growing companies that need to ensure their IT resources can keep pace with rapid business expansions.
Implementing RMM solutions can lead to significant cost savings for your company.
By automating routine monitoring and maximizing productivity, they reduce the need for manual intervention. Hence, these tools cut down operational costs.
Additionally, RMM software can minimize downtime and improve system reliability. These can contribute to better financial efficiency.
To maximize the benefits of RMM tools, you should find the best platform that meets the needs of your IT department. Below are the key factors to consider:
Choosing the best RMM tool starts with a thorough assessment of your existing IT infrastructure. You want to ensure the RMM solution works with your organization's operating systems and network devices.
First, decide whether you want an on-premise or cloud-based RMM solution. Each one has pros and cons, so you may want to review either option.
You should also check the tool's integration capability. Make sure the software seamlessly connects to other tools your IT department uses. These may include a help desk ticketing system, IT service management software, SNMP monitoring, and PSA software, among others.
An RMM tool with an extensive set of features doesn't always mean it is the right choice for your IT organization.
Always consider your needs to identify which RMM solutions best support your operational goals and challenges.
For example, if centralized management is important to you, you can test the tool's proactive monitoring and remote control abilities.
Check how it can handle different devices using a single management platform. Take into account features like user-friendly interfaces, fast loading speeds, and seamless control.
If you prioritize easing the IT workload, opt for RMM solutions with automated patching and remediation capabilities. These enable IT professionals to schedule updates, backup systems, and automate other repetitive tasks.
Most IT departments handle sensitive user and business data. Choosing RMM solutions with robust security features is integral to safeguarding classified information.
You should look for encryption, multi-factor authentication, and the ability to enforce compliance across all devices and networks. These will protect your organization against external threats and internal vulnerabilities.
Using RMM software with security as one of its key features also means you comply with laws and regulations.
Don't forget to test the RMM software. It must be easy to navigate and configure for all levels of your IT staff.
Look for a dashboard with a user-friendly interface and a comprehensive view of all systems and devices.
You should also consider easy access to common IT tasks and configuration options to suit different user preferences.
You can take advantage of free demos and trials provided by most RMM software vendors to test the platform.
Budget is another important factor to consider when selecting between different RMM solutions.
You must review the pricing structure of the software. Then, choose whether you want to pay per device or pay per technician.
Each RMM pricing has its pros and cons, depending on your IT management needs.
The pay-per-device price structure suits IT companies with stable or slowly increasing numbers of devices.
It is easy to predict because the total cost is tied to the number of endpoints you manage. However, paying per device can quickly become too expensive for organizations that need to manage multiple endpoints.
If your company has a large number of devices, the pay-per-technician model can be more cost-effective.
It enables technicians to manage as many devices as needed without additional costs. The downside is that you risk overburdening your IT staff because there's no limit on the device setup.
Regardless of the payment structure you choose, you should assess the RMM tool's potential to save costs over time.
Checking online reviews is a key step when comparing top RMM software solutions for your internal IT team.
These reviews provide real-world insights from other IT professionals with firsthand experience using the tools in various operational contexts. They help you gauge how the software performs under different scenarios.
Online reviews can also reveal how responsive a vendor is to customer inquiries and issues. Reliable customer service is important for tools that your IT team will use daily.
By evaluating feedback, you can choose the best RMM solution that matches your specific IT needs and business expectations.
Finally, select RMM solutions that can scale effectively with your IT team's evolving needs.
As your business grows, your IT infrastructure will inevitably expand. That means more devices, more complex networks, and potentially more geographic locations your IT department will need to manage.
The right RMM tool can handle this increased complexity and volume comfortably. At the same time, it should maintain high performance without compromising on service quality.
You should also consider the licensing model and contract requirements of the software vendor.
Some solutions require a one or two-year lock-in period, while others don't. A flexible RMM solution will enable you to scale up or down based on your needs.
Having the right RMM tool is just the first step. To further simplify IT operations and improve efficiency across your department, you should integrate RMM with other tools.
Below are some tips for a successful integration:
Start by assessing your current IT landscape.
You should understand which systems and processes are already in place and which need to be integrated with the RMM software.
Common integration points include asset management tools, ticketing systems, and security platforms.
Once you identify the crucial tools for your IT team, you begin setting the foundation for a successful integration strategy.
A remote access and management tool should integrate well with your company's existing tech stack. Think of your IT service management software, help desk ticketing system, mobile device management (MDM), and asset management.
Verify whether the RMM tool has APIs or built-in integrations for commonly used IT management and security software. This ensures streamlined workflows and a more efficient IT operation.
Once you have your tools selected, configure the synchronization settings.
Set up the RMM to communicate effectively with other tools. Make sure the data flows seamlessly between different systems.
Then, connect data refresh rates, user controls, and alerts to the RMM software for remote access.
After setting up the integrations, test the entire RMM setup thoroughly to validate compatibility with other tools.
Check if the data syncs correctly and test for any delays or errors. Make sure that no critical information is lost or misreported.
Validation ultimately helps you detect and solve issues before the system goes fully live.
Training your IT team on integrated operations is crucial for optimizing efficiency and minimizing downtime.
Provide training sessions to familiarize your department with the new integrated system. Highlight how the integration changes their daily workflows and how it benefits them.
Proper training empowers your IT staff to make the most out of the new tools.
Finally, regularly review and update your integration strategies. As new updates come to the RMM system or other IT tools, you may need to adjust the connection to maintain or improve the integration.
By constantly reviewing integration practices, you ensure that system performance is current and fully functional.
Level's RMM platform empowers your internal IT team to do more with less. It provides a suite of tools that enable real-time monitoring, efficient asset management, and reliable patch management.
Level also includes a powerful automation engine to automate complex tasks with ease. This can enhance IT productivity and free up valuable time for business-critical projects.
Level is also known for its user-friendly and secure platform. It is accessible from any browser without compromising data integrity. It gives you peace of mind knowing that sensitive company systems are protected against cyber threats.
Book a demo or try Level free for 14 days right now!
RMM for IT departments is a software solution that helps internal IT teams monitor, manage, and automate IT tasks across multiple devices. It provides real-time system alerts, remote troubleshooting, patch management, and security monitoring.
Yes, Microsoft offers several tools that include RMM features, such as Intune and Endpoint Manager. While these solutions work well for managing Windows environments, many IT teams opt for third-party RMM tools for more advanced features.
The best RMM tool depends on your IT department’s needs and budgets. Level stands out for its user-friendly interface and automation-driven approach. This makes IT operations more efficient and secure for internal teams.
RMM pricing varies based on features, number of devices, and subscription model. Some providers charge per device, while others offer per-technician pricing. Many vendors provide tiered pricing, allowing IT teams to scale as needed.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
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