Atera vs. ConnectWise: Choosing Between Two RMM Platforms

Managing IT systems can be challenging without the right tools. Imagine manually handling countless endpoints, updating software solutions, and keeping your IT servers secure.

This is why many businesses have relied on remote monitoring and management (RMM) software to simplify the oversight and control of their entire IT infrastructure.

In today's article, we'll compare two popular RMM platforms: Atera and ConnectWise. We'll discuss the similarities and differences between their key features.

Overview of Atera vs. ConnectWise

This section explores the general features and capabilities of both RMM software platforms.

What is Atera?

Atera combines RMM, professional services automation (PSA), and remote access capabilities into an all-in-one platform. 

This seamless integration allows IT teams to monitor networks, manage tickets, and remotely assist clients from a unified platform.

Atera's RMM software features real-time monitoring, automated patch management, network discovery, and alerts. It helps IT professionals troubleshoot issues quickly without being onsite.

The platform's comprehensive tools and integrated approach make it a top choice for IT teams and IT solution providers.

What is ConnectWise?

ConnectWise is a leading software company that offers several solutions for IT businesses and managed service providers (MSPs). 

These include a business management platform, cybersecurity solutions, and remote monitoring systems.

ConnectWise's RMM software boasts AI-powered business automation, advanced monitoring, and expert network operations center (NOC) services. On top of these features, it supports unlimited devices without sacrificing performance.

Atera vs. ConnectWise: Comparing Key Features

Let's compare the key features of Atera and ConnectWise below:

RMM Functionality

Atera features a comprehensive platform where IT teams can oversee all networks, devices, and endpoints. 

Its built-in remote access capabilities allow technicians to resolve issues swiftly without being onsite. This makes it easier to manage multiple clients efficiently and improve IT service delivery.

Similarly, ConnectWise delivers a robust RMM suite. However, it is designed for more extensive and complex IT environments. 

It includes detailed monitoring of system performance, predictive analytics, and comprehensive network asset management.

ConnectWise also boasts advanced automation features that enable IT teams to script repetitive tasks. These can reduce manual intervention and increase staff productivity.

Patch Management Capabilities

Both Atera and ConnectWise have automated patch management capabilities.

With Atera, you can schedule patches to deploy during off-peak hours to avoid disruptions. You can also receive detailed reports on patch statuses, making addressing issues easier. Plus, you can ensure operating systems, software, and hardware (drivers) are up-to-date to minimize security vulnerabilities.

ConnectWise, on the other hand, lets you test patches in a sandbox environment before deployment. This can prevent any negative effects on live systems. The downside is that it only updates OS and third-party software.

Unattended Access

Atera and ConnectWise both offer unattended access features as part of their remote monitoring systems.

Atera's secure remote access tools provide deeper insights into network assets. They allow IT technicians to troubleshoot and resolve issues without the end-user being present.

Meanwhile, ConnectWise uses ScreenConnect to access unattended endpoints. This capability allows for quick problem resolution, especially in environments where constant user availability is not guaranteed. 

Additionally, it implements role-based security to ensure only the right personnel can connect to sensitive systems.

Platform Compatibility

Atera is designed to be highly compatible with various IT environments, supporting Windows, Mac, and Linux operating systems. Its versatility allows IT teams to manage a wide range of devices and systems from a single interface. This cross-platform compatibility ensures seamless integration and project management.

ConnectWise also offers extensive platform compatibility. Beyond Windows, Mac, and Linux, it also supports various mobile devices, specifically Android and iOS. Thanks to this mobile accessibility, technicians can manage IT networks from their phones.

Integrations

Atera integrates smoothly with various third-party applications and services, such as AnyDesk, Bitdefender, Cynet, and Domotz. 

These integrations help streamline workflows by allowing data to flow seamlessly between different systems. Atera’s API also enables custom integrations, which provides extra flexibility for IT teams to connect with other tools they use daily.

ConnectWise also has excellent marketplace integration capabilities, offering a vast ecosystem of compatible tools and services. It can support leading software solutions in areas like cybersecurity, network infrastructure, and password documentation. 

Plus, the RMM software allows for deep customization and integration with other third-party tools. This is ideal for complex IT environments.

Cost and Pricing Plans

Atera adopts a fixed-cost pricing model based on a per-technician subscription, which offers unlimited device monitoring. This approach can be very cost-effective for growing IT teams as it avoids the need for additional licenses with each new device. 

Atera’s pricing structure is also transparent, with no hidden fees, making it easier for businesses to budget their IT expenditures.

In contrast, ConnectWise offers three pricing tiers, each offering different features to meet your needs. However, the actual cost of the RMM software is hidden from the website. Companies need to request a quote to learn about this information.

Customer Support and Resources

Atera is known for its helpful and 24/7 customer support, which includes live chat, phone, and email support. 

The platform also offers regular webinars, a help center, and a community forum where users can share insights and solutions. Atera’s focus on customer support ensures that you can quickly resolve any issues and maximize the platform’s potential.

Similarly, ConnectWise provides 24/7 phone and live chat support to assist you promptly. It also has integrated expert services, which allows the software's network operations center to manage IT tasks for you. 

Plus, ConnectWise University offers training, documents, and how-to videos to help you maximize the RMM software.

Final Verdict

When comparing Atera and ConnectWise, the choice largely depends on the size and specific needs of your IT operations. 

Atera is ideal for smaller to mid-sized teams seeking a straightforward, cost-effective solution with unlimited device monitoring per technician. Its ease of use and integrated approach make it accessible and efficient.

ConnectWise, on the other hand, is better suited for larger IT organizations and MSPs requiring advanced features, extensive customization, and robust integration capabilities. 

Its comprehensive suite of tools and scalability make it a powerful choice for managing complex IT environments.

Atera vs. ConnectWise vs. Level

In addition to Atera and ConnectWise, Level is another notable RMM platform that deserves attention.

Level is designed with modern IT management in mind. It offers a comprehensive set of tools that simplify and automate many IT tasks. These include intelligent automation, proactive monitoring, patch management, and secure remote connections.

The platform is also user-friendly and requires minimal training. It features an intuitive interface that makes it easy to manage IT assets, monitor system health, and deploy updates efficiently.

Plus, Level uses robust security measures to protect your systems from threats. These include end-to-end encryption, multi-factor authentication, and comprehensive access controls. There's no need to worry about your connections. You can manage your IT networks with confidence.

What Makes Level Stand Out

When you compare Level with Atera and ConnectWise, you'll notice certain similarities. However, Level distinguishes itself with its powerful automation and user-friendly design. Let's take a closer look at its key features:

• RMM functionality: Level offers real-time monitoring, advanced automation, and proactive alerting, among other features. These help you detect and address issues before they become major problems.
• Patch management capabilities: Level’s automated patch management tool ensures all systems stay updated to reduce vulnerabilities. It lets you schedule updates and deploy patches to numerous devices. But what makes it unique is its real-time notifications. You can stay updated when updates fail to keep systems secure.
• Unattended access: Level provides secure remote unattended access to troubleshoot and fix issues without the end-user present. This feature is crucial for timely support and maintenance.
• Platform compatibility: Level is compatible with various operating systems, including Windows, macOS, and Linux, as well as different browsers. Thanks to this broad compatibility, you can ensure seamless integration with different IT environments.
• Integrations: Level integrates with numerous third-party applications, including ConnectWise PSA, HaloPSA, ZestMSP, and Hudu. This allows data to flow smoothly between systems, improving operational efficiency.
• Cost and pricing plans: Level has a simple and transparent pricing model. It charges per device, which allows the RMM software to scale as your business grows. It also offers a 14-day trial without requiring credit card details.
• Customer support: Level's customer support team comprises engineers of the software themselves. They are just an email away if you need help with the platform. Additionally, Level offers documentation and video tutorials to assist you.

Simplify Remote Monitoring and Management with Level

Level allows you to take advantage of modernized remote access, enhanced automation, and a suite of tools to elevate your service capabilities. 

Whether you're looking to improve IT efficiency, strengthen security, or expand your company's devices and service offerings, Level provides the technology to make it happen.

Book a demo or try Level free for 14 days right now!

FAQs About Atera vs. ConnectWise

What is the main difference between Atera and ConnectWise?

Atera is designed for smaller IT teams with an all-in-one approach, while ConnectWise is tailored for larger organizations with advanced features and customization.

Which RMM software is more cost-effective for small businesses: Atera or ConnectWise?

Atera’s pricing model, which allows unlimited device monitoring per technician, is often more cost-effective for small businesses.

What kind of customer support can I expect from Atera and ConnectWise?

Both Atera and ConnectWise offer excellent customer support. Atera offers live chat, phone, email support, and a community forum. Meanwhile, ConnectWise provides 24/7 support, integrated expert services, and a training university.

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