5 Best MSP Remote Access Software Solutions

Remote access software offers several benefits to managed service providers (MSPs).

It helps them provide remote support for their clients without physical locations to troubleshoot issues. This can improve productivity and efficiency in the workplace.

In this article, we will discuss the top remote access software solutions designed for MSPs. We'll also share the other benefits of using one, its key features, and considerations when choosing the best platform.

What Is MSP Remote Access Software?

MSP remote access software allows service providers to monitor and maintain systems, troubleshoot issues, and provide support remotely.

Managed service providers can also connect and configure clients' systems through the MSP software. They no longer need to visit physical servers or devices, saving significant time and money.

With the software, MSPs can also use functionalities such as file transfer, system and network monitoring, and remote control.

Top 5 MSP Remote Access Software Solutions

Here are the top remote solutions and their key features to help you make an informed decision.

1. Level

Level is a top choice for many MSPs because of its extensive features, functionality, and user-friendly interface.

It provides remote support for Windows devices as well as Mac and Linux endpoints. It can also support servers, Raspberry Pis, and IoT gadgets.

Level goes beyond just being a remote access software solution. It is a modern remote monitoring and management (RMM) platform that can automate IT management tasks.

These include patch management, system checks, software and operating system (Mac, Linux, Windows) updates and backups.

It even provides reliable customer support from the engineers who develop the software. This means MSPs have direct access to expert advice.

Features:

• Centralized dashboard for easy remote access, monitoring, and management
• Automatic patch management and system checks for a secure IT infrastructure
• Instant notifications for quick issue resolution
• Automated remediation of technical problems to minimize downtime
• Reliable and responsive customer support from experts
• Robust security features such as peer-to-peer connections, encryption, passwords, and multi-factor authentication

Sign up for a 14-day free trial of Level today.

2. NinjaOne

Source: NinjaOne.com

NinjaOne is a remote monitoring and management tool that can support both emerging and growing MSPs.

It offers automated patch management, real-time monitoring, recovery and backup solutions, and other tools to help MSPs provide reliable IT service to their clients.

Features:

• Remote monitoring and management platform
• Automatic patch management
• Real-time monitoring and resolution of issues
• Quick data recovery and backup options

3. Atera

Source: Atera.com

Atera integrates RMM and professional services automation (PSA) to help MSPs complete IT management tasks from one platform.

It uses the power of artificial intelligence (AI) to automate routine tasks and track computer devices while minimizing human intervention.

Features:

• Remote monitoring and management with professional services automation
• Integrated helpdesk and ticketing system to streamline support requests
• AI-powered platform
• Real-time alerts and notifications for quick issue resolution

4. JIRA Service Management

Source: Atlassian.com

JIRA Service Management is an AI-powered IT service management (ITSM) solution that helps MSPs deliver reliable service to their customers.

It provides real-time collaboration, incident and problem management, and asset management.

Features:

• IT service management solution with AI capability
• Remote connections and real-time collaboration tools to increase work productivity
• Incident and problem management to troubleshoot issues immediately
• IT asset management

5. ConnectWise ScreenConnect

Source: ConnectWise.com

ScreenConnect by ConnectWise is a secure remote access software specifically designed for MSPs. It uses encryption, two-factor authentication, and other security features to protect customers' data and prevent downtime.

Features:

• Secure remote connections
• Background device monitoring
• Customization options
• Precise searching and filtering

Benefits of Using MSP Remote Access Software

Implementing MSP remote software has several benefits. Here are some of them:

Enhanced Efficiency and Productivity

Remote support software saves time and effort by allowing an MSP business to handle several client systems from one location. 

Technicians are no longer required to visit physical locations to troubleshoot issues. They can fix a client's system in minutes rather than hours, thus saving time and increasing efficiency.

Cost Savings

MSP remote access software also reduces operational expenses. Service providers can save and distribute resources more efficiently. 

Moreover, when issues are immediately resolved, both MSPs and their clients can save more money and minimize downtime.

Improved Customer Satisfaction

Quick issue resolution, proactive monitoring and maintenance, and reliable customer support boost client satisfaction and trust.

Scalability

MSP software can support growing businesses. It can handle several devices and systems depending on the needs of the clients. Its flexibility makes it a suitable option for those looking for a long-term IT solution.

Key Features to Look for in MSP Remote Access Software

It's important to find the key features of MSP software to ensure work productivity and data security. You must consider the functionalities below:

Security Features

Security is an important feature in remote desktop access.

You must choose software that offers end-to-end encryption and multi-factor authentication to ensure data protection. It should also be able to restrict unauthorized access and secure connections.

Ease of Use

The software interface must be easy to use and set up. This allows technicians to handle and monitor IT systems even with minimal training and supervision.

Integration Capabilities

A good MSP remote access tool should also allow integration with other existing systems and software solutions. API support for custom integration is an important feature to ensure uninterrupted workflows and accurate data transfer.

Monitoring and Reporting

Real-time monitoring and detailed reporting are also important features of remote access tools. These give insights and provide a holistic view of system health and performance.

This information enables MSPs to monitor and address technical issues quickly and effectively.

Support and Training

A reliable remote access tool provider must have excellent customer support to help IT teams resolve issues and prevent further damage. It should provide extensive training and resources that are easily accessible to technicians.

How to Choose the Right MSP Remote Access Software?

Choosing the best MSP remote access tool is important for the success of a business. Here is a guide to help you make an informed decision:

Assessing Your Needs

First, you must evaluate the needs of your business by identifying the number of clients, mobile devices, and systems you handle.

Then, list the services you provide, such as network monitoring, system maintenance, and security management.

Make sure your remote access tool can support the services you offer and handle workflow gaps such as instant monitoring and automated alerts.

Budget Considerations

It is also important to consider the pricing model of the remote support software. See whether it charges per user, per device, or offers flat-rate pricing. Then, choose the pricing model that fits your budget.

You must also weigh the cost of the software against its features. You can analyze and compare these features with other software.

Take note if there are hidden costs, such as setup fees and other additional charges for more advanced features.

Trial and Testing

Lastly, you can take advantage of the free trials offered by MSP remote software vendors. This will help you evaluate the tool without financial commitment.

Pay close attention to the functionality, usability, and performance of the software. Better yet, run a pilot test with a small group of clients and observe how the platform works in daily situations.

Automate MSP Remote Access and Management with Level

Level transforms the way your MSP business works by automating routine maintenance, security checks, and system monitoring.

It frees up valuable IT time to focus on building strong customer relationships and growing your operations.

Level also gives MSPs a suite of tools that will elevate their service capabilities, from modernized remote access to proactive security measures.

Book a demo or try Level free for 14 days right now!

FAQs about MSP Remote Access Software

How does MSP remote access software improve productivity?

MSP tools improve productivity by allowing IT teams to manage several systems for different clients remotely. They can quickly resolve issues, automate maintenance tasks, and monitor systems in real time.

What security features should I look for in MSP remote access software?

Look for security features such as end-to-end encryption, multi-factor authentication, and compliance with industry policies.

Can I integrate MSP remote access software with existing systems?

Yes, several MSP remote access software allows integration with other IT tools to streamline operations and improve efficiency. Make sure that the tool provides APIs for custom integrations.

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