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We will cover the various types of RMM software pricing, factors influencing the total cost, associated setup, and ongoing and hidden fees.
Level
Friday, September 27, 2024
Remote Monitoring and Management (RMM) software is important for businesses to boost IT efficiency.
Besides understanding the features of these tools, organizations must also grasp each tool's pricing model to make informed decisions.
In this article, we will cover the various types of RMM software pricing, factors influencing the total cost, associated setup, and ongoing and hidden fees.
Remote Monitoring and Management software allows managed service providers (MSPs) and IT technicians to oversee and manage IT systems remotely.
It tracks network devices, sends alerts for issues, and provides detailed reports.
RMM platforms automate network monitoring, integrate with third-party tools, and ensure robust security with encryption and multi-factor authentication features.
They also perform patch management and system updates to minimize the risk of security threats.
Finally, these tools have secure remote access capabilities, which enable IT technicians to troubleshoot issues without being on-site, saving time and reducing costs.
Different RMM software providers offer different pricing models.
It's important to understand these pricing structures so you can choose the best software for your business needs, budget, and scale of operations.
Per-device pricing is the most common pricing structure. In this model, businesses must pay according to the number of endpoints they must manage, such as desktops, laptops, servers, and mobile devices.
For example, a company with 100 devices will be charged a specific amount per device. This makes it easier to compute monthly or annual expenses.
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In per-user pricing, fees are based on the number of users rather than the number of devices. Each user is typically allowed to use multiple devices.
For example, in an organization with 50 employees, each with a laptop and a mobile device, the business is billed for 50 users instead of 100 devices.
This pricing structure is particularly beneficial for businesses where employees use multiple devices, ensuring cost-effectiveness by charging based on users rather than total devices.
Pros:
Cons:
The per-technician pricing model charges companies based on the number of IT technicians using the RMM software.
It is particularly popular with managed service providers, as they often have a team of technicians managing multiple clients and large-scale IT environments.
By focusing on the number of technicians rather than devices or users, this pricing structure allows MSPs and IT teams to control costs effectively.
For instance, if a company has a small team of highly skilled technicians managing hundreds of devices, per-technician pricing might offer significant savings.
Each technician has full access to the RMM software, meaning they can manage several endpoints without incurring additional charges for each device.
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Tiered pricing offers different pricing levels according to the features and services included. It allows businesses to choose a pricing plan that suits their needs and budget.
The tiered pricing model usually includes pricing levels, such as basic, standard, and premium. Each tier provides a different set of features. For instance:
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While the majority of RMM tools for managed service providers follow the subscription pricing model, a few solutions still use the perpetual structure.
In perpetual pricing, businesses pay a one-time upfront fee to purchase the RMM software license permanently.
After this initial investment, the only recurring costs they need to pay are for ongoing maintenance, updates, and support.
This pricing structure is generally used for on-premise or self-hosted RMM solutions rather than cloud-based platforms.
Perpetual pricing requires a larger upfront payment but can lead to long-term savings if the software is used for many years.
It is ideal for organizations looking for ownership and long-term value without paying recurring fees that come with traditional subscription-based models.
Pros:
Cons:
Here are the different factors that affect RMM pricing:
The number of endpoints managed directly impacts RMM software pricing.
The more devices that your IT teams monitor and manage, the higher the cost. This is because each additional device increases the complexity and resource requirements for the RMM tool.
Pricing typically scales with the number of endpoints.
For example, managing 50 devices might cost $5 per device monthly, while managing 200 devices could lower the cost per device to $4 due to volume discounts.
However, as the number of devices increases, the overall cost also rises.
Below are examples of pricing tiers based on endpoints:
Different RMM software packages offer varying features and inclusions.
Basic packages typically include essential network monitoring, remote access, instant alerts, and reporting.
Advanced packages provide additional features like automated patch management, detailed analytics, and enhanced security measures.
Due to their added value and complexity, integrated RMM solutions usually come at a higher price.
Additional services such as user training, remote customer support, and a brandable customer portal can also affect pricing.
For example, a basic RMM package may include simple monitoring and alerts.
Meanwhile, an advanced package might offer software training and 24/7 remote support, which can affect the total RMM software cost.
Vendors offer different pricing to meet specific business needs.
In a subscription-based model, companies pay monthly or annual fees for using the RMM software. This model often includes a base fee plus additional costs based on the number of devices or users.
Some vendors also offer hybrid pricing models, combining per-device and per-user pricing elements.
This flexibility allows businesses to manage costs more effectively and align pricing with their specific needs.
Implementing RMM software requires careful planning and budgeting for all possible costs. Here are the other fees you need to look into:
Setting up RMM software involves initial fees that can vary based on the complexity and scale of the implementation. These costs cover the installation and configuration of the management platform.
Depending on the vendor and the complexity of your IT environment, setup fees can range from a few hundred to several thousand dollars.
Vendors may also charge for training sessions, either as a one-time fee or as part of the subscription cost.
Once the RMM software is set up, you must consider ongoing costs such as monthly or annual subscription fees as well as maintenance and upgrade costs.
Subscription fees are billed regularly and are based on the number of devices or users and the features included in the package.
Meanwhile, maintenance and upgrade costs cover regular repairs or software upgrades to keep RMM features at their optimal performance.
These costs are often included in the subscription fee but can sometimes be additional expenses.
It’s important to be aware of potential hidden costs that might not be immediately stated.
Hidden fees can include charges for exceeding the number of devices in your plan, additional support fees, applicable taxes, or costs for extra features not included in the basic package.
To avoid hidden costs, you must thoroughly review the vendor’s pricing structure and ask them detailed questions about any potential extra charges.
Reading customer reviews and testimonials can also help identify common hidden fees.
Expansion costs come into play as your IT infrastructure grows.
Whether you're adding more endpoints, users, or technicians, the cost of using RMM software will increase accordingly, especially if you’ve opted for a per-device or per-user pricing model.
For instance, if your company initially manages 50 devices, you might pay a reasonable monthly fee for RMM software with per-device pricing.
However, as the number of endpoints grows to 200 or more, the costs can multiply quickly.
Similarly, if you expand your IT team and adopt a per-technician pricing model, adding new technicians will lead to higher costs.
It’s also common to pay expansion fees when you need to unlock additional features.
For example, if you initially subscribed to a basic plan but later need advanced reporting or automation tools, upgrading to a higher tier will come at a premium.
You must carefully plan for this growth from the start to avoid sudden financial strain when your business scales.
Many RMM vendors do not publish their pricing online for two main reasons:
Vendors often need to tailor their offerings to individual business needs because pricing can vary significantly based on customization and scalability requirements.
Since each business has different needs, providing a one-size-fits-all price is more complicated.
To maintain a competitive edge, vendors often choose not to disclose prices.
This prevents competitors from gaining insights into their pricing strategies and encourages potential customers to engage directly for customized quotes and negotiations.
After learning how much RMM software costs, you may be wondering if it's still worth the investment.
The answer is yes because the benefits of RMM software far outweigh the costs.
While the initial expenses and ongoing costs may seem significant, implementing RMM software brings long-term savings to your business.
It can automate routine tasks, which can significantly reduce IT workload and allow your employees to focus on more strategic initiatives.
RMM software also helps identify issues before they escalate into major problems. This can minimize costly repairs and downtime that can cost your business money.
It even gives you the ability to manage multiple devices remotely. This cuts down on the need for on-site visits, saving both time and money.
At Level, they understand that every organization’s needs are different. That’s why they offer flexible RMM pricing plans designed to grow with your business.
You only pay for what you need without hidden costs.
For as low as $2 per endpoint per month (with a minimum billing charge of $20), you can take advantage of Level's modernized remote access, enhanced automation, and a suite of tools that will bring long-term cost savings.
Level stands out from other RMM solutions because they believe in simple and transparent pricing.
There is no need to request a quote (unless you're a large business with specific IT management needs), so you’ll know exactly what you’re paying for.
Book a demo or try Level free for 14 days right now!
The average cost of RMM software can vary widely. Typical price ranges are between $5 and $20 per device per month, depending on the features and services included. Other factors influencing these ranges include the number of devices, advanced features, and vendor pricing models.
Yes, you can often negotiate RMM pricing. Common negotiable terms include volume discounts and additional support services.
Yes, you can find free RMM solutions on the market.
These free tools often offer basic monitoring and management features. However, they lack advanced functionalities such as automated patch management, comprehensive reporting, and strong security measures.
Businesses with more complex needs may find paid RMM solutions more suitable for their requirements.
To get accurate pricing information, businesses should contact multiple vendors and request detailed quotes. Ask for as much information as possible to understand what is included in their pricing and to identify any possible additional costs.
Better yet, go for software vendors like Level. They publicly post their pricing structure on their website, so organizations can instantly know what they'll pay for.
At Level, we understand the modern challenges faced by IT professionals. That's why we've crafted a robust, browser-based Remote Monitoring and Management (RMM) platform that's as flexible as it is secure. Whether your team operates on Windows, Mac, or Linux, Level equips you with the tools to manage, monitor, and control your company's devices seamlessly from anywhere.
Ready to revolutionize how your IT team works? Experience the power of managing a thousand devices as effortlessly as one. Start with Level today—sign up for a free trial or book a demo to see Level in action.
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